Shipping & Returns
Shipping policy
We ship using Canada Post Expedited to destinations in Canada and Canada Post Small or Tracked Packet to abroad except for the USA and will endeavor to ship your order within 2 business days of receiving it. Some orders of yarns or rovings may take up to 10 days to be prepared for shipping. Once your order is shipped, you will receive a tracking number so that you can monitor the status of shipping.
USA Customers: Please note that due to the cancellation of the de minimus exemption and the fact that we must collect the US tariffs and pay brokerage fees prior to shipping, we no longer fulfill orders to be shipped to the US.
Refund policy
We hope that you are pleased with your purchase! Exchanges or refunds are permitted within 14 days of date of purchase. Item(s) must be unworn or unused and must have the original label.
Please contact us at alpacas@moorehouse.ca or 905-892-8252 to make arrangements for your exchange or return. Shipping costs are not refundable.